Clear expectations for every HARBODE job.
These terms govern use of HARBODE by customers, professionals and authorised operations staff in Nigeria.
1. Eligibility and accounts
You must be at least 18 and provide accurate information. Keep access to your email and account secure. You are responsible for activity performed through your account and must promptly report suspected misuse.
2. HARBODE’s role
HARBODE operates a marketplace and accountability platform that helps customers find screened independent service professionals, coordinate jobs, make payments and preserve service records. Professionals are independent service providers, not HARBODE employees, unless we expressly state otherwise for a particular service.
3. Requests, quotes and approval
A request is not a final price. The professional may diagnose the issue and submit a quote. Work beyond an approved diagnostic visit must not begin until the customer approves the quote and any required payment is verified. Any material change to scope or price requires fresh approval.
4. Payments and payouts
Payments are processed through approved payment partners. A job is paid only when HARBODE receives reliable confirmation from the payment provider. HARBODE may hold or delay settlement while addressing a chargeback, safety issue, suspected fraud or service dispute. Professional payouts are subject to the agreed platform fee and completed-job requirements.
5. Responsibilities
Customers must provide safe access, accurate job information and timely decisions. Professionals must maintain the required skills and approvals, arrive as agreed, work safely, protect the home, document material findings and avoid unapproved work. Everyone must communicate respectfully and comply with applicable law.
6. Prohibited conduct
Do not use HARBODE for fraud, harassment, unsafe or unlawful activity; bypass the platform to defeat agreed fees; misuse another person’s data; interfere with the service; or upload malicious, deceptive or infringing content. We may restrict or close accounts to protect users or the platform.
7. Home Passport and service records
The Home Passport is an organisational record based on information supplied by users and professionals. It does not replace a manufacturer’s warranty, statutory certificate, expert inspection or emergency assessment. Users should check important technical and warranty information.
8. HARBODE Assist
HARBODE Assist can organise submitted information, read visible appliance-label details, explain Home Health, summarise service conversations and draft service reports. Its output may be incomplete or wrong and is guidance only. It is not a final diagnosis, emergency service, quotation, professional certification or guarantee. Users and professionals must confirm important details before travel, payment or work.
9. Cancellations, problems and guarantees
Our Cancellation Rules apply to cancelled bookings. If work is not right, report it promptly through the booking or our Support Process. Any service remedy or guarantee depends on the approved scope, evidence, professional terms and your non-waivable statutory rights.
10. Safety and service availability
HARBODE is not an emergency service. For fire, gas, electrical danger, crime or medical risk, leave the area where appropriate and contact the relevant emergency service. Service availability, matching times and arrival estimates are not guaranteed and may be affected by traffic, weather, device location accuracy, parts availability and events outside reasonable control.
11. Liability and disputes
Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. To the extent permitted by law, HARBODE is not liable for indirect or consequential loss, or for independent conduct outside the approved job. Raise disputes with support first so we can investigate and seek a fair resolution. Nigerian law applies, and unresolved disputes may be referred to mediation, the FCCPC where applicable, or a court of competent jurisdiction.
12. Changes and contact
We may update these terms for legal, safety or service changes. Material updates will be posted here and communicated when appropriate. Contact support@harbode.com with questions.