HHARBODESign in
SUPPORT PROCESS

A clear path from problem to resolution.

Report service, payment, account, safety or privacy issues and HARBODE will create a case, review the evidence and keep you updated.

Effective 9 August 2026Applies to harbode.com
EMAILsupport@harbode.comBest for account, payment and privacy requestsWHATSAPP+234 802 591 6925Best for an active service visit

1. Start a case

Use “Report a problem” in your booking where available, or contact us with your booking reference, a short description and relevant photos or video. Never send a password, one-time code or full card number.

2. What happens next

  1. We acknowledge the case and assign a reference.
  2. We review the booking timeline, messages, payment status and evidence.
  3. Where appropriate, we pause payout or location sharing while the issue is assessed.
  4. We give both customer and professional a fair opportunity to respond.
  5. We communicate the outcome, remedy and any next step.

3. Response targets

Safety concern or payment lockoutWithin 1 hour during support hours
Active job problemWithin 2 hours during support hours
General account or privacy requestWithin 1 business day
Complex service disputeProgress update within 2 business days

Support hours are Monday–Saturday, 8:00–18:00 WAT, excluding public holidays. Targets are goals, not guaranteed resolution times.

4. Possible outcomes

Depending on the facts and applicable rights, outcomes may include guidance, a corrected record, rematch, return visit, partial or full refund, payment release, account restriction or referral to the appropriate authority.

5. Escalation and emergencies

Ask for an operations review if you disagree with the first outcome. Privacy complaints may also be taken to the Nigeria Data Protection Commission, and consumer complaints to the Federal Competition and Consumer Protection Commission. HARBODE is not an emergency service; for an immediate threat to life or property, contact the relevant emergency authority.